Riverside Plaza #1806 - Floor Staff - $16.90 Seasonal

Regal•Riverside, CA

20h•Onsite

About The Position

Floor Staff team members ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or usher duties according to theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and following the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; and operating, preparing, and cleaning concession equipment. Staff perform suggestive selling, comply with food-safety laws and break requirements, and maintain applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training. Staff must also read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, conduct auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. The position requires good public speaking, effective listening and clear communication; accurate calculations; problem identification and evidence-based decision-making; and the ability to perform under pressure. Employees establish goals, manage time, and set priorities. The job involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Demonstrate excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Meet the physical demands of the job, including frequent standing and walking and occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club, sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale equipment and accurately handle payments, redeemed coupons, and concession inventory.
Promote the Regal Crown Club and perform suggestive selling; operate, prepare, and clean concession equipment.
Comply with food-safety laws and break or meal-period requirements, and maintain applicable alcohol training and certification.
Collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Complete required training, including training materials on subjects such as sexual harassment and discrimination.