Floor Staff - MGM Springfield - Starting Wage $17.00

Regal Theatres•Springfield, MA

5d•Onsite

About The Position

Floor Staff members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal in a manner consistent with its mission statement and policies. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff upsell premium viewing experiences, promote the Regal Crown Club, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; and complying with food safety laws. Where applicable, staff must maintain current alcohol certifications and training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and maintain a safe environment. They report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
If assigned alcohol sales or service at a theatre that sells alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to frequently stand, walk, sit, use hands, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club.
Ensure ticket sales comply with the MPAA rating system and company policy.
Respond to guest calls and questions in accordance with the guest service philosophy.
Operate the concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell products and comply with food safety laws.
Maintain required alcohol certification and training where applicable.
Tear tickets, collect and deposit appropriate ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
Report problems, discrepancies, or unusual situations to theatre management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.