Floor Staff- Starting Rate $16 Per Hour

Regal•Royal Palm Beach, FL

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They are expected to represent Regal consistently with its mission statement and policies, attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break and meal-period laws; and maintaining required alcohol training and certification where applicable. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons; inspecting bags and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; conducting auditorium inspections for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; performing auxiliary concession sales as directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with opening and closing duties. Successful employees must satisfactorily perform the essential duties. Reasonable accommodations may be made for individuals with disabilities. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. Employees assigned to alcohol sales or service must complete applicable legally required training and certification, as well as Regal Responsible Beverage Server training through Regal Online University. The role requires clear communication and listening, accurate calculations and error correction, problem identification and evidence-based decision-making, performance under pressure, and the ability to communicate with customers, coworkers, and management, establish goals, budget time, and prioritize objectives. The position involves frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to alcohol sales or service, complete legally required state or local training and obtain the required certificate, complete Regal Responsible Beverage Server training, and meet the legal age requirement.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and set priorities.
Ability to perform the essential physical functions, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program; ensure ticket sales comply with the MPAA rating system and company policy; and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
Promote the Regal Crown Club, operate, prepare, and clean concession equipment, and perform suggestive selling.
Comply with food safety laws and laws governing breaks and meal periods; maintain required alcohol certification and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management; perform auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.
Read and understand training materials covering subjects such as sexual harassment and discrimination.