Floor Staff - Now Starting at $13 Per Hour

Regal•Boone, NC

1d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. Core expectations include regular and consistent attendance, handling emergency situations when called upon, general cleaning duties, and following the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and laws concerning breaks and meal periods; and keeping required alcohol certification and training current where applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. They must also read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs and directing patrons; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; performing auxiliary concession sales as directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Where applicable, employees assigned to sell or serve alcohol must complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University. Employees must communicate effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, take initiative, work under pressure, and organize goals, time, and priorities. The job involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, assess possible causes and alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet the vision requirements of close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the Concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell products; comply with food safety laws and break and meal-period laws; and maintain applicable alcohol certifications and training.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowd control, and assist guests with seating.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.