NOW HIRING!, 16 and older, $13.50 per hour, Seasonal Employment

Regal•Moore, OK

6d•Onsite

About The Position

Regal is hiring seasonal theatre employees age 16 and older for Floor Staff, Line Staff, and Wait Staff positions. Starting pay is $13.50 per hour for Floor Staff and Wait Staff, and $11.00 per hour for Line Staff. Hours and classification depend on theatre needs and employee availability; positions may be variable-hour or part-time, and Floor Staff may also be full-time hourly. Floor Staff may work in the Box Office, Concession Stand, or as an Usher, with the primary responsibility of providing exceptional guest service while following Regal’s mission, policies, attendance expectations, emergency procedures, cleaning requirements, and dress code. Box Office duties include using a point-of-sale system and handling payments accurately, promoting premium viewing experiences and the Regal Crown Club, applying movie rating policies, and responding to guest questions. Concession duties include operating and cleaning concession equipment, handling payments and inventory, promoting the Regal Crown Club, upselling, and complying with food-safety requirements. Usher duties include collecting and checking tickets, directing and assisting patrons, monitoring auditoriums and theatre conditions, reporting issues, supporting auxiliary sales, cleaning theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Line Staff prepare menu items according to approved recipes, portions, and presentations and provide fast, friendly service in a clean environment. Duties include operating and cleaning kitchen equipment and work areas, managing food inventory using FIFO rotation, following kitchen procedures, and complying with food-safety, sanitation, emergency, dress-code, and break requirements. Wait Staff provide guest service in a lounge or downstairs restaurant, process orders promptly, and may serve alcohol. Duties include promoting the Regal Crown Club and applicable offers, applying movie-rating policies, handling money and inventory accurately, using sales techniques, operating and cleaning equipment, following food-safety and alcohol-service laws, maintaining guest satisfaction, and tracking and reporting tips. Employees assigned alcohol service must meet legal age requirements and complete applicable training and licensing requirements. Across the roles, employees are expected to communicate effectively, perform calculations accurately, identify and address problems, manage time and priorities, and perform under pressure. Physical demands include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and lifting up to 60 pounds for Floor Staff, or regularly up to 60 pounds for Line Staff and Wait Staff. Vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus. The facility is smoke-free.

Requirements

Must be at least 16 years old, as stated in the hiring notice.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Completion of the cast certification program for the relevant role, or progress toward completion. Floor Staff requires cast-member certification and, for Box Office work, cashier certification; Line Staff requires cast-member and kitchen-staff certification; Wait Staff requires cast-member and concessionist certification.
Good public-speaking skills; ability to listen effectively and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather and evaluate relevant information, recognize alternatives, draw evidence-based conclusions, take initiative, and perform under pressure.
Excellent communication skills with guests, coworkers, and management; ability to set goals, budget time, and prioritize objectives.
For Line Staff, a high school diploma or equivalent is required if the applicant is not currently a high school student.
For Line Staff, completion of or progress toward the Food Safety ROU Course.
For duties involving alcohol service or sales, must meet the applicable legal age requirement and complete legally required state or local training and certification; Wait Staff must obtain applicable permits and licenses and successfully complete a background check.
Wait Staff must complete Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the stated physical demands, including lifting up to 60 pounds where applicable.

Responsibilities

Provide courteous, exceptional service to theatre guests and represent the company in accordance with its mission and policies.
Maintain regular and consistent attendance, follow the company dress code, and respond to emergency situations when called upon.
Operate point-of-sale systems and accurately handle cash drawers, cards, gift cards, coupons, tickets, receipts, and other payments as applicable.
Promote the Regal Crown Club, premium viewing experiences, promotions, and relevant products through upselling and suggestive selling.
For Box Office work, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
For Concession work, operate, prepare, and clean concession equipment; manage concession inventory; and comply with food-safety requirements.
For Usher work, collect and check tickets, direct patrons, assist with seating and crowd control, inspect packages when applicable, monitor auditoriums, and report problems or unusual situations to management.
For Usher work, conduct auditorium inspections, support auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.
For Line Staff work, prepare menu items using approved recipes, portions, and presentations, and maintain clean kitchen and food-preparation areas.
For Line Staff work, use FIFO inventory rotation, storerooms, equipment, and cleaning materials properly; understand kitchen procedures and comply with food-safety and sanitation laws.
For Wait Staff work, process guest orders promptly, provide service in the lounge or restaurant, and comply with applicable alcohol-service laws and procedures.
For Wait Staff work, maintain guest satisfaction, accurately handle money and inventory, detect counterfeit bills, and accurately track and report tips.
Follow applicable laws and procedures regarding breaks and meal periods, food safety, alcohol service, emergencies, evacuation, and robbery situations.
Read and understand required training materials, including materials covering sexual harassment and discrimination.