Part Time (20-25 hours) Floor Staff - $14.50 per hour - Weekends and holidays a must

Regal•Lawrence, KS

10h

About The Position

Part-time Floor Staff work 20–25 hours and earn a starting pay of $14.50 per hour. Floor Staff members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff upsell premium viewing experiences, promote the Regal Crown Club, ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and upselling. Staff must comply with food-safety laws and applicable break and meal-period laws. Where applicable, alcohol certification and training must remain current; employees assigned to sell or serve alcohol must meet the legal age requirement and complete required legal training and certification as well as Regal Responsible Beverage Server training. Employees must read and understand training materials covering subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums after shows and maintain other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public-speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, be of legal age under applicable state or local law and complete required legal training and certification as well as Regal Responsible Beverage Server training.
Meet the physical demands of the job, including frequent standing and walking and occasional climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment methods, gift cards, and redeemed tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy; respond to guest phone calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
Operate, prepare, and clean concession equipment; upsell concession products; and comply with applicable food-safety, break, and meal-period laws.
Maintain applicable alcohol certifications and training; complete required legal training and certification and Regal Responsible Beverage Server training when assigned alcohol service duties.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management and perform auxiliary concession sales as directed.
Clean auditoriums after shows and maintain restrooms, lobby, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties.
Read and understand required training materials, including materials concerning sexual harassment and discrimination.