About The Position
Seasonal, part-time Floor Staff team members help ensure guests receive exceptional service. Depending on theatre needs and employee availability, staff may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, and maintaining concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food safety laws and break requirements; and maintaining any required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Staff must read and understand training materials on topics including sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. The role requires good public speaking and listening, clear communication, accurate calculations, problem-solving and reasoning, and the ability to work under pressure. Employees should be able to communicate effectively with customers, coworkers, and management, establish goals, budget time, and set priorities. Starting pay is $14.50 per hour. The position runs from December to mid-January, and weekend and holiday availability is required.
Requirements
- Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
- Good public speaking and listening skills, with the ability to respond clearly and directly.
- Ability to perform calculations quickly and accurately and identify and correct errors.
- Ability to identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
- Ability to take initiative and perform under pressure or opposition.
- Excellent communication skills with customers, coworkers, and management.
- Ability to establish goals, budget time, and set priorities.
- Ability to meet the physical demands of the role, including frequent standing and walking, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting of up to 60 pounds.
- If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Responsibilities
- Provide exceptional guest service and represent Regal in accordance with its mission and policies.
- Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
- Operate point-of-sale systems and accurately handle payments, gift cards, tickets, discounts, coupons, and concession inventory as applicable.
- Promote premium viewing experiences and the Regal Crown Club program; perform suggestive selling.
- Ensure ticket sales comply with the MPAA rating system and company policy.
- Respond to guest calls and questions clearly and in accordance with the guest service philosophy.
- Operate, prepare, and clean concession equipment; comply with food safety laws and break requirements.
- Maintain legally required alcohol training and certification where applicable; sell or serve alcohol only if of legal age.
- Tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
- Conduct auditorium inspections for picture and sound quality, content theft, and safety; enforce the MPAA rating system.
- Report problems, discrepancies, and unusual situations to management.
- Perform auxiliary concession sales as directed by management.
- Clean auditoriums, restrooms, the lobby, hallways, and other theatre areas; monitor vending equipment.
- Assist with opening and closing duties as assigned.
- Read and understand required training materials, including materials on sexual harassment and discrimination.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
