Regal Denver Pavilions - 19.29/hr - Seasonal Floor Staff (Free Movies!)

Regal • Denver, CO

3d • Onsite

About The Position

Seasonal Floor Staff team members help ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may be assigned to the Box Office, Concession Stand, or Usher duties. Responsibilities include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, and other payment or discount instruments; promoting premium viewing experiences and the Regal Crown Club; following the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food-safety laws and meal-break requirements; maintaining any required alcohol certifications; and completing required training materials.

Usher duties include collecting and checking tickets, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing movie ratings, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems to management, may conduct auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The position pays $19.29 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete, or be progressing toward completion of, the cast certification program as a cast member and Box Office cashier.
• Possess good public-speaking skills; listen effectively and respond clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Have excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
• If assigned alcohol-selling or serving duties, be of legal age under applicable state or local law, complete legally required training and certification, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Attend work regularly and consistently, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
• Operate Box Office point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions in accordance with the guest service philosophy.
• Operate concession point-of-sale systems and accurately handle payments, coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; suggestively sell products; comply with food-safety laws and break or meal-period laws; and maintain required alcohol training and certification where applicable.
• Collect and check tickets, direct patrons to auditoriums, inspect bags and packages when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Benefits

• Free movie passes.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed