Regal Denver Pavilions - 19.29/hr - Seasonal Floor Staff (Free Movies!)

Regal Theatres • Denver, CO

2d • $19 - $19 • Onsite

About The Position

Regal Denver Pavilions is hiring seasonal Floor Staff at $19.29 per hour. Team members are assigned based on theatre needs and employee availability and may work in the Box Office, Concession Stand, or as an Usher. Their primary responsibility is ensuring guests receive exceptional service. The role includes regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office duties include operating the point-of-sale system and handling cash, cards, gift cards, and other payment or discount items accurately; promoting premium viewing experiences and the Regal Crown Club; enforcing ticket sales policies and MPAA ratings; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, preparing and cleaning concession equipment, promoting products and the Regal Crown Club, and complying with food-safety and meal-break laws. Where applicable, alcohol service requires current certification and training, and employees must meet the legal age requirement.

Usher duties include checking and directing guests, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing MPAA ratings, checking auditoriums, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Employees must read and understand training materials on topics including harassment and discrimination.

The role requires completion of the cast certification program and box office cashier certification, or progress toward completion. Employees should communicate effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, take initiative, and work under pressure. The job involves frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned alcohol sales or service duties, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Meet the legal age requirement for selling or serving alcohol if assigned those duties.
• Communicate effectively with guests, co-workers, and management; listen effectively and respond clearly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider causes and alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure or opposition.
• Establish goals, budget time, and set priorities.
• Meet the physical demands of the role, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office or concession point-of-sale system and accurately handle payments, discounts, and related items.
• Promote premium viewing experiences, concession items, and the Regal Crown Club program.
• Ensure ticket sales comply with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with the guest service philosophy.
• Prepare, operate, and clean concession equipment; manage concession inventory; and comply with applicable food-safety laws and meal-break requirements.
• Maintain required alcohol-service certification and training when assigned alcohol sales or service duties.
• Tear and collect tickets and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
• Conduct in-theatre inspections for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas.
• Monitor theatre vending equipment and assist with opening and closing duties as assigned.
• Read and understand required training materials, including materials about sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Education Level: No Education Listed