Regal Pinnacle Seasonal Team Members needed $15.50/hour with Free Movies and concession discounts!

Regal•Farragut, TN

2h•Onsite

About The Position

Regal Pinnacle is hiring seasonal Floor Staff team members at $15.50 per hour. Floor Staff employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees according to theatre needs and employee availability. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, handle emergency situations when called upon, complete general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, managing concession stock, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food-safety and break-period laws. Where applicable, employees must maintain required alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the applicable legal age requirements and complete legally required training and Regal Responsible Beverage Server training. Employees must also read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, reporting problems or unusual situations to management, making auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons, as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; manage concession stock; and comply with applicable food-safety and break-period laws.
Maintain required alcohol certification and training when applicable; complete required training if assigned to sell or serve alcohol.
Tear and collect tickets, direct patrons, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Conduct auditorium inspections for picture and sound quality, content theft, and safety; report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.