Seasonal Floor Staff - Starting Pay $17.00 per Hour - Part-Time

Regal•Newington, NH

About The Position

Floor Staff team members are variable-hour employees whose primary responsibility is ensuring guests receive exceptional service. Assignments are based on theatre needs and employee availability, and may include working in the Concession Stand, where concession and ticket sales are handled, or as an Usher. Floor Staff must represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Concession duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory. Team members sell tickets in accordance with the MPAA rating system and company policy, promote premium viewing experiences and the Unlimited program, and operate, prepare, and clean concession equipment. They must follow applicable food safety laws and break and meal-period laws. Where assigned alcohol sales or service, employees must meet legal age requirements and keep required certifications and training current. They also respond to guest calls and questions in accordance with the guest service philosophy and complete required training materials. Usher duties include tearing tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film or content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties. Successful performance requires the ability to fulfill essential duties, with reasonable accommodations available for individuals with disabilities. Employees must complete Team Member videos upon hire. Employees assigned to alcohol sales or service must complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training and Alcohol Sales and Misuse videos on Regal Academy. The role requires clear communication and listening, public speaking, accurate calculations, problem-solving and sound judgment under pressure, and the ability to set goals, manage time, and prioritize work.

Requirements

Complete Team Member videos upon hire.
Possess good public-speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take appropriate action and perform under pressure or opposition.
Have excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, plus Regal Responsible Beverage Server training and Alcohol Sales and Misuse videos on Regal Academy.
Meet the role’s physical demands, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the point-of-sale system and accurately handle cash, payment cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Sell tickets according to the MPAA rating system and company policy; promote premium viewing experiences and the Unlimited program.
Operate, prepare, and clean concession equipment, and comply with applicable food safety and break and meal-period laws.
Keep required alcohol-related certification and training current when assigned alcohol sales or service duties.
Respond to guest phone calls and questions in accordance with the guest service philosophy.
Tear tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.