Floor Staff - $16/HR - Free Movie Tickets and 50% of Concessions. Open Availability, Weekends and Holidays Required

Regal•Carmel, IN

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and complying with the company dress code. Depending on assignment, duties include operating point-of-sale systems and handling transactions accurately; selling tickets in accordance with the MPAA rating system and company policy; promoting the Regal Crown Club and premium viewing experiences; preparing and cleaning concession equipment; following food-safety and break requirements; checking tickets and directing guests; monitoring auditoriums and theatre equipment; maintaining cleanliness; and assisting with opening and closing duties. Staff must provide clear, effective communication and service to guests, coworkers, and management. Alcohol-service training and legal age requirements apply when the theatre sells alcohol and the employee is assigned to sell or serve it.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Ability to speak publicly, listen effectively, and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
When assigned to sell or serve alcohol, meet the legal age requirement and complete applicable legal training, certification, and Regal training.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy; respond to guest calls and questions in keeping with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle transactions and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell concessions; and comply with applicable food-safety laws and break or meal-period requirements.
Maintain current alcohol certification and training where applicable; sell or serve alcohol only if legally eligible and assigned to do so.
Read and understand training materials covering topics such as sexual harassment and discrimination.
Tear and collect tickets, deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable; manage crowds and help guests find seats as needed.
Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film or content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside the auditorium.
Monitor theatre vending equipment for cleanliness and proper operation.
Assist with opening and closing duties as assigned by management.
Complete the required cast certification program as a cast member and as a box office cashier, or make progress toward completion.
Complete legally required state or local alcohol-service training and obtain any required certificate when assigned to sell or serve alcohol; complete Regal Responsible Beverage Server training on Regal Online University.