Floor Staff- $15.00/hour: Free movie passes & 50% food discounts!

Regal•Columbia, MO

13h•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. The position is listed at $15.00 per hour and offers free movie passes and 50% food discounts. Concession duties include operating the point-of-sale system and handling cash, cards, gift cards, coupons, and inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and using suggestive selling. Employees must follow food safety laws and rules concerning breaks and meal periods. Where relevant, alcohol sales or service requires current legally required certification and training, and employees must be of legal age. Employees must also read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include directing patrons, inspecting bags and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting theatres for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties as assigned. Successful employees must be able to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities. Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required. If assigned alcohol service duties, employees must complete legally required state or local training and certification as well as Regal Responsible Beverage Server training on Regal Online University. The role requires clear communication and listening, accurate calculations, problem-solving and sound judgment under pressure, and the ability to establish goals, manage time, and set priorities. Regal may use employees’ creative or artistic interests in decorating or creating a welcoming guest environment.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
If assigned alcohol sales or service duties, completion of legally required state or local training and certification and Regal Responsible Beverage Server training; must also meet the legal age requirement for alcohol service.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Creative, artistic, or hobby-related interests that could be used to help make guests feel at home through Regal's personal touch.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the concession point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote the Regal Crown Club program and use up-selling or suggestive-selling techniques.
Operate, prepare, and clean concession-related equipment.
Comply with applicable food safety laws and federal and state requirements for breaks and meal periods.
Maintain required alcohol certification and training where applicable, and serve alcohol only when of legal age.
Direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe, quality environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales when directed by management.
Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Read and understand training materials, including materials covering sexual harassment and discrimination.