Floor Staff - $16/HR - Free Movie Tickets and 50% of Concessions. Open Availability, Weekends and Holidays Required

Regal Theatres•Carmel, IN

7d•Onsite

About The Position

Floor Staff members are assigned according to theatre needs and employee availability. They may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to provide guests with exceptional service. Depending on theatre needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and handling cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and redeemed coupons, managing concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggesting additional purchases. Staff must comply with applicable food-safety laws and break and meal-period laws. Where alcohol is sold and the employee is assigned alcohol service duties, the employee must be of legal age and complete required certifications and training, including Regal Responsible Beverage Server training. Employees must read and understand training materials on topics including sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowd control, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform auxiliary auditorium concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Good public-speaking skills; ability to listen effectively and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Frequently stand, walk, sit, use hands, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
Vision sufficient for close and distance vision, peripheral vision, depth perception, and adjusting focus.
Open availability; weekends and holidays are required.
If assigned alcohol-service duties where alcohol is sold, be of legal age and complete any legally required state or local training and certification, as well as Regal Responsible Beverage Server training.
Read and understand required training materials, including materials on sexual harassment and discrimination.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, coupons, or other applicable transactions.
Promote premium viewing experiences and the Regal Crown Club program, and suggest additional purchases.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Prepare, operate, and clean concession equipment; manage concession inventory; and comply with applicable food-safety laws.
Comply with applicable break and meal-period laws and, when assigned alcohol duties, meet legal age and training or certification requirements.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Conduct in-theatre inspections for picture and sound quality, content theft, and safety, and report problems, discrepancies, or unusual situations to management.
Perform auditorium concession sales as directed, clean auditoriums and other theatre areas, and monitor theatre vending equipment.
Assist with assigned opening and closing duties.