Floor Staff - Starting rate $13.50 - Open availabilty on weekdays prefered

Regal•Midlothian, VA

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability. Employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning, and following the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food-safety laws and break requirements; and maintaining any required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs and directing guests; inspecting bags when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; conducting auxiliary concession sales when directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. The role requires satisfactory performance of essential duties, including public communication, accurate calculations, problem-solving, working under pressure, and establishing goals and priorities. Physical demands include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Meet the physical demands of the job, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and bending, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Meet the role’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office or concession point-of-sale system and accurately handle payments, cash drawers, gift cards, discounts, coupons, and related inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest phone calls and questions.
Operate, prepare, and clean concession equipment; suggestively sell products; comply with food-safety laws and break requirements; and maintain required alcohol training and certification when applicable.
Tear and collect ticket stubs, direct patrons, inspect bags when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Conduct auxiliary concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.
Read and understand required training materials, including materials on sexual harassment and discrimination.