Floor Staff

Regal•Birmingham, AL

10d

About The Position

Floor Staff team members are classified according to individual theatre needs and/or employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal consistently with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff upsell premium viewing experiences, promote the Regal Crown Club program, ensure tickets are sold in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, and managing concession stock inventory. Staff promote the Regal Crown Club program; operate, prepare, and clean concession equipment; upsell products; and comply with applicable food-safety laws and break or meal-period laws. Where applicable, staff must maintain required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. They must also read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons to auditoriums, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, film or content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after scheduled shows and maintain other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties. To perform the role successfully, employees must satisfactorily perform the essential duties. Reasonable accommodations may be made for individuals with disabilities. Required abilities include clear communication and listening, public speaking, accurate calculations and error correction, problem identification and evidence-based decision-making, working under pressure, and organizing goals, time, and priorities. Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required. Where assigned alcohol duties apply, employees must complete legally required local or state training and certification and Regal Responsible Beverage Server training on Regal Online University.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Ability to communicate with customers, co-workers, and management; listen effectively; and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure and/or opposition.
Ability to establish goals, budget time, and set priorities.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
When assigned duties selling or serving alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Upsell premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems; accurately handle payments and redeemed coupons; and manage concession stock inventory.
Operate, prepare, and clean concession equipment; upsell products; and comply with food-safety and break or meal-period laws.
Maintain applicable alcohol certifications and training; complete required alcohol-sale training and certification when assigned alcohol duties.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film or content theft, and safety, and report problems or unusual situations to management.
Perform auxiliary concession sales as directed and clean auditoriums and other theatre areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand required training materials, including subjects such as sexual harassment and discrimination.
Use communication, listening, public-speaking, calculation, reasoning, prioritization, and time-management skills to perform the role.