Floor Staff

Regal • Chicago, IL

8d • Onsite

About The Position

Regal Cinemas at City North in Chicago is seeking part-time Cast Members who are passionate about movies and providing guests with excellent service, cleanliness, and a positive movie-going experience. The role is in a diverse, fun, energetic, and engaging environment. Floor Staff are the face of Regal and may be assigned to the Box Office, Concession Stand, or usher duties based on theatre needs and employee availability. The main responsibility is ensuring guests receive exceptional service while representing Regal consistently with its mission statement and policies.

Employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly team members. Weekend availability is required; weekday opening and/or closing availability is preferred. The position pays $17.05. Team members receive free movie passes and discounted concessions at Regal locations, and may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service. Regal also describes flexible scheduling, competitive pay, and opportunities for career advancement through promotion from within.

The position involves regular attendance, responding to emergencies when called upon, general cleaning, following the company dress code, and assisting with opening and closing duties as assigned. Depending on assignment, duties include ticket sales and guest support, concession sales and equipment operation, ushering and crowd management, auditorium inspections, and cleaning theatre areas. This is a smoke-free facility.

Requirements

• Completion of, or progress toward completion of, the cast certification program as a cast member and as a Box Office cashier.
• Good public speaking skills; ability to listen effectively and respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure and/or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
• Weekend availability is required.
• If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Entertainment Responsible Beverage Server training on Regal Online University.

Nice To Haves

• Weekday opening and/or closing availability is preferred.

Responsibilities

• Provide guest service by selling tickets, selling concessions, and/or working as an usher.
• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Assist with opening and closing duties as assigned by management.
• Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
• Upsell or suggest Premium Viewing Experience options such as 3D, RPX, and IMAX.
• Promote the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy.
• Respond to guest phone calls and questions in accordance with Regal’s guest service philosophy.
• Operate the Concession POS system and accurately handle payment methods, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession-related equipment.
• Comply with local, state, and federal food safety laws.
• Keep required alcohol certification and training current when applicable.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and help guests find seats when necessary.
• Enforce the MPAA rating system.
• Inspect auditoriums to monitor picture and sound quality, deter film and content theft, and help maintain a safe, quality environment.
• Report theatre problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.

Benefits

• Free movie tickets or passes at Regal locations.
• 50% discount on concessions (as described in the opening description).
• Discounted concessions at Regal locations.
• 401(k) retirement plan with company match, available after age 21 and six months of service.
• Flexible scheduling.
• Competitive pay.
• Career advancement opportunities and promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed