Floor Staff-Seasonal-Open availability Needed

Regal•Richmond, VA

6d•Onsite

About The Position

Seasonal Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; applying the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Employees must comply with food safety laws and applicable break and meal-period laws. Where applicable, required alcohol certifications and training must be current. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets and directing patrons; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems and unusual situations to management; performing auxiliary in-auditorium concession sales as directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful employees must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires clear communication and listening, accurate calculations and error correction, problem identification and evidence-based decision-making, the ability to act beyond what is necessarily called for and perform under pressure, and strong communication, goal-setting, time-management, and prioritization skills.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and draw evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; suggestively sell products; and comply with food safety and applicable break and meal-period laws.
Maintain applicable alcohol certifications and training; when assigned alcohol sales or service, satisfy legal age and training requirements and complete Regal Responsible Beverage Server training.
Read and understand training materials, including materials on sexual harassment and discrimination.
Tear and collect tickets and direct patrons to auditoriums; inspect backpacks and packages when applicable.
Manage crowd control, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.