Floor Staff

Regal • Tamuning, GU

3h

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission statement and policies.

The role includes regular attendance, responding to emergency situations when called upon, general cleaning, and compliance with the company dress code. Duties vary by assignment. Box Office staff operate the point-of-sale system and handle transactions, promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession staff operate the point-of-sale system, handle transactions and stock inventory, prepare and clean concession equipment, promote the Regal Crown Club, make sales recommendations, and follow food-safety and break-period laws. Where applicable, staff must maintain required alcohol certification and training and meet the legal age requirement for alcohol sales or service. Usher duties include ticket collection, directing and assisting patrons, inspecting packages when applicable, crowd control, enforcing the MPAA rating system, inspecting auditoriums, reporting problems to management, auxiliary concession sales, cleaning, monitoring vending equipment, and assigned opening and closing duties.

Candidates must be able to perform the essential duties satisfactorily, with reasonable accommodations where applicable. The role requires effective public speaking, listening and communication; accurate calculations; problem identification and evidence-based decision-making; working under pressure; and the ability to set goals, budget time, and prioritize. If assigned alcohol sales or service, employees must complete legally required state or local training and certification as well as Regal Responsible Beverage Server training on Regal Online University.

Requirements

• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Good public speaking, effective listening, and clear, direct responses.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned alcohol sales or service, completion of legally required state or local training and certification and Regal Responsible Beverage Server training; must be of legal age to sell or serve alcohol under applicable laws.
• Ability to frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy.
• Operate the concession point-of-sale system and accurately handle payment methods, redeemed coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; make sales recommendations; and comply with applicable food-safety and break-period laws.
• Maintain required alcohol certification and training when applicable, and meet legal age requirements for alcohol sales or service.
• Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
• Inspect backpacks and packages when applicable; manage crowd control and help guests find seats.
• Enforce the MPAA rating system and conduct in-theatre inspections for picture and sound quality, content theft, and a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas outside auditoriums.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with assigned opening and closing duties.
• Complete legally required alcohol training and certification and Regal Responsible Beverage Server training if assigned alcohol sales or service.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed