Floor Staff- $18.42/hr

Regal•Los Angeles, CA

10d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergency situations when called upon, completing general cleaning duties, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; applying MPAA ratings and company ticket-sale policies; and responding to guest calls and questions in line with the guest service philosophy. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and rules for breaks and meal periods; and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, conduct auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must communicate effectively, perform calculations accurately, identify and address problems, reason from relevant information, perform under pressure, and organize goals, time, and priorities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. The role involves frequent standing, walking, sitting, hand use, reaching, and speaking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may occasionally require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of cast certification as a cast member and box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate alternatives, draw evidence-based conclusions, take initiative, and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Vision sufficient for close and distance tasks, peripheral vision, depth perception, and adjusting focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate POS systems and accurately handle cash, cards, checks, gift cards, tickets, passes, coupons, and concession inventory, as applicable.
Promote premium viewing experiences and the Regal Crown Club program; use suggestive selling where applicable.
Sell tickets in accordance with the MPAA rating system and company policy, and answer guest questions and calls in keeping with the guest service philosophy.
Operate, prepare, and clean concession equipment; comply with applicable food safety laws and break and meal-period requirements.
Maintain required alcohol certification and training where applicable, and sell or serve alcohol only when legally eligible and assigned to do so.
Collect ticket stubs and direct patrons to auditoriums; inspect packages when applicable; manage crowds and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain cleanliness in restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.