Floor Staff- $18.42/hr

Regal Theatres•Sherman Oaks, CA

10d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal in a manner consistent with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club program; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payment methods, redeemed coupons, and concession inventory; promoting the Regal Crown Club program; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and break or meal-period requirements. Where applicable, employees must maintain required alcohol certifications and training. Employees assigned to sell or serve alcohol must be of legal age under applicable state or local law. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems and unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful employees must satisfactorily perform the essential duties. Reasonable accommodations may be made for individuals with disabilities. The role requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Employees assigned alcohol service duties must complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University. Candidates should have public-speaking, listening, communication, basic calculation, problem-solving, prioritization, and time-management abilities, and be able to perform under pressure.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
For assigned alcohol-service duties, be of legal age to sell or serve alcohol under applicable state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training.
Good public-speaking ability; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl.
May occasionally need to lift up to 60 pounds.
Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and follow the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems and accurately handle payments, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club program and use suggestive selling.
Operate, prepare, and clean concession equipment; comply with applicable food-safety laws and break or meal-period requirements.
Maintain required alcohol certifications and training when applicable; complete required training for assigned alcohol-service duties.
Tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
Inspect backpacks and packages when applicable, manage crowds, assist guests in finding seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Read and understand training materials, including materials on sexual harassment and discrimination.