About The Position
Seasonal Floor Staff team members provide exceptional service to theatre guests and may be assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Employees are classified as variable-hour, part-time fixed, part-time regular, or full-time hourly. The role includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and complying with the company dress code. The posting also identifies a B-Fresh Boba & Coffee Barista opportunity. Box Office duties include operating the point-of-sale system and accurately handling cash and other payment instruments, promoting premium viewing experiences and the Regal Crown Club, selling tickets in accordance with MPAA ratings and company policy, and responding to guest questions and calls. Concession duties include operating the point-of-sale system, handling payments and concession inventory accurately, promoting the Regal Crown Club, operating and cleaning concession equipment, suggesting additional purchases, and complying with food safety and break-period laws. Where applicable, employees must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting and checking tickets, directing patrons, inspecting packages when applicable, managing crowds and helping guests find seats, enforcing MPAA ratings, inspecting auditoriums for picture and sound quality and safety, reporting issues to management, conducting auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties. Employees must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. Employees assigned alcohol-related duties must complete applicable legal training and certification as well as Regal Responsible Beverage Server training on Regal Online University. The role requires clear communication, public speaking and listening, accurate calculations, problem-solving, sound judgment under pressure, and the ability to communicate with guests, co-workers, and management while setting goals and priorities. Physical requirements include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, peripheral, and depth vision and the ability to adjust focus.
Requirements
- Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
- For assigned duties selling or serving alcohol, meet the legal age requirement and complete legally required state or local training and certification, along with Regal Responsible Beverage Server training on Regal Online University.
- Communicate clearly, listen effectively, and possess good public speaking skills.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant information, assess alternatives, reach evidence-based conclusions, and perform under pressure or opposition.
- Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
- Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
- Have close, distance, peripheral, and depth vision and the ability to adjust focus.
Responsibilities
- Provide exceptional service to theatre guests.
- Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
- Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
- Promote premium viewing experiences and the Regal Crown Club program.
- Sell tickets according to the MPAA rating system and company policy, and respond to guest questions and phone calls.
- Operate the concession point-of-sale system and accurately handle payments and concession stock inventory.
- Operate, prepare, and clean concession equipment; suggest additional purchases; and comply with food safety laws and applicable break and meal-period laws.
- Maintain required alcohol certifications and training when applicable, and complete required training materials.
- Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and assist guests in finding seats.
- Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
- Report problems, discrepancies, and unusual situations to management.
- Perform in-auditorium auxiliary concession sales as directed.
- Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
- Monitor theatre vending equipment and assist with assigned opening and closing duties.
Benefits
- Free movies
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
