Floor Leader (Full-Time)

River Marketplace Shopping Center•Lafayette, LA

5d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position has no supervisory responsibilities. The role provides Guest service and sales support, helps train and develop Teammates, maintains visual merchandising standards, and carries out store operations and leadership duties. It requires working a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. The position is performed in a retail store setting with a usually moderate noise level. Teammates regularly stand and walk, handle and reach for merchandise, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; sitting is occasional. The role requires the ability to lift and maneuver up to 50 pounds throughout the store and backroom. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. A high school diploma or GED, one to three months of related retail experience and/or training, or an equivalent combination of education and experience is required. Full-time benefits are available after any applicable waiting period.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to provide friendly, engaging customer service and communicate product knowledge effectively.
Ability to meet sales goals and support sales presentations, Guest loyalty, and client relationships.
Ability to assist in training, motivating, and coaching Teammates and to maintain a positive, professional attitude.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to execute store procedures, including POS, returns and exchanges, Loss Prevention, and visual merchandising standards.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; sitting is occasionally required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, answer merchandise questions, and help Guests find products suited to their needs.
Recommend additional merchandise and create a wardrobing experience; demonstrate products and share product knowledge with Guests and Teammates.
Maintain knowledge of sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals, and help Teammates improve their sales presentations using the Sales Presentation Guide.
Provide service throughout the store, including the front area, sales floor, fitting rooms, and register area; handle returns and exchanges according to procedure.
Build Guest relationships and client-based business, recognize Guest levels, and support Guest loyalty, fit appointments, Buckle credit card, and guest connect goals.
Use available inventory tools and technology to expand Guest selections and locate merchandise.
Recognize recruiting opportunities and help lead, direct, motivate, train, and educate new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, model dress code and denim showmanship, coach Teammates, and motivate them to complete daily tasks.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker and complete department and segment responsibilities, including the mid-week check-in.
Demonstrate leadership on the sales floor by ensuring Guests are helped, engaging Guests with products, communicating with fellow leaders and Teammates, and obtaining Guest names.
Manage assigned product zones by maintaining product knowledge, placement, presentation, and awareness of the product life cycle.
Assign daily zones and projects with learning goals, and verify Teammates follow visual standards, the visual library, and weekly visual checklists.
Execute applicable merchandising tools and videos, identify merchandising opportunities from freight to floor, communicate recommendations to the Store Manager, and give informative store tours.
Keep the sales floor sized and ensure new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and conduct daily bag and purse checks.
Execute and teach Point of Sale procedures; handle Corporate Office calls and returns and exchanges in accordance with Buckle guidelines.
Use the home page tools and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; communicate merchandise-handling concerns to the Store Manager and report policy violations or Teammate or Guest concerns promptly and confidentially to appropriate leaders or Human Resources.
Maintain a clean, organized, shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, and maintain professional relationships with Teammates.
Perform special projects and other duties as assigned.