Floor Leader (Full-Time)

The Buckle, Inc.•Whitehall, PA

7d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. This job has no supervisory responsibilities. The position focuses on delivering excellent guest service and achieving sales goals; supporting recruiting, training, and Teammate development; managing visual merchandising and product zones; and carrying out store operations and loss-prevention procedures. The Floor Leader also supports leadership, contributes to a positive team culture, and completes special projects and other assigned duties. The role is performed in a retail store setting with a usually moderate noise level. It requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. Physical duties include standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and lifting and maneuvering up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to stand, walk, handle or feel items, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasionally sit.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Comfort giving and receiving feedback from peers and Management; supportive of Leadership.

Responsibilities

Greet Guests warmly, answer questions, help locate merchandise, recommend products, and anticipate needs by suggesting additional items and creating a wardrobing experience.
Demonstrate product knowledge and sales techniques, share product and sales information with the Team, and maintain knowledge of promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals; use the Sales Presentation Guide daily; and support guest loyalty and business builders, including fit appointments, the Buckle credit card, and guest connections.
Deliver service throughout the store, including the Front 5, sales floor, fitting rooms, and register area; handle returns and exchanges effectively and build client-based Guest relationships.
Support sales presentations and Teammate performance by leading by example, recognizing Guest levels, asking business-focused questions, and maintaining leadership standards whether or not the Manager is present.
Recognize recruiting opportunities and assist in leading, directing, motivating, training, and educating new Teammates on accountability, shift orientation, loss prevention, and sales presentation standards.
Maintain a positive floor culture; model the dress code; participate in setup, training, impact, and review activities; use the Performance Tracker; and motivate Teammates to complete daily tasks.
Coach and influence denim showmanship and denim fit-card results; develop department results, balance department-manager actions within the segment, and complete the mid-week check-in.
Lead segment activities by remaining aware of Guests, helping Teammates involve Guests with products, communicating updates to the team, obtaining Guest names, and working across the guys’ and gals’ sides.
Own and influence product through zone ownership, including product knowledge, placement, weekly checklists, product life cycle, and tracking results.
Assign zones and projects with learning goals, confirm Teammates follow visual standards and checklists, execute new tools and videos, identify merchandising opportunities, and communicate recommendations to the Store Manager.
Give informative store tours and ensure the sales floor is consistently sized and new freight is appropriately displayed.
Work a flexible schedule as required by store and business needs, including possible mornings, evenings, weekends, and specified Thanksgiving and Christmas shifts.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow loss-prevention guidelines including daily bag and purse checks, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office appropriately; apply return, exchange, payment, and loss-prevention policies; navigate tools on the home page; and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; provide feedback on merchandise-handling concerns; and report policy violations or Teammate and Guest concerns to the appropriate leaders or Human Resources in a timely, confidential manner.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support leadership, promote personal and store growth, maintain professional relationships with Teammates, contribute to team spirit and customer service, and complete special projects and other assigned duties.