Floor Leader (full-time)

The Buckle, Inc.•Bath Township, OH

1d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The role delivers attentive Guest service, supports sales goals and Guest loyalty, helps train and develop Teammates, manages visual merchandising zones, and helps maintain store operations and presentation. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. This job has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, which may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Visual abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide knowledgeable and engaging service, answer merchandise questions, and help Guests find products suited to their needs.
Recommend complementary merchandise and create wardrobing experiences; demonstrate product knowledge and share sales education with the Team.
Maintain knowledge of promotions, payment and exchange policies, and security practices; follow return and exchange procedures.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammates’ sales presentations using the Sales Presentation Guide (SPG).
Provide service throughout the store, including the Front 5, sales floor, fitting rooms, and register area.
Support business builders and Guest loyalty, including fit appointments, Buckle credit card, and Guest Connect; use available inventory search tools and apps to expand Guest selections.
Build Guest relationships and client-based business, recognize and communicate Guest Levels, and consistently demonstrate leadership and showmanship.
Identify recruiting opportunities and assist in leading, directing, motivating, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Support daily setup, training, impacting, and reviewing; use the Performance Tracker and motivate Teammates to complete daily tasks.
Coach Teammates on dress code, fashion, denim showmanship, denim fit cards, and segment leadership practices; develop departmental results and complete the mid-week check-in.
Own and influence product presentation through zone ownership, product knowledge, placement, weekly checklists, product lifecycle, and results tracking.
Assign zones and projects with learning goals, ensure compliance with visual standards and checklists, and execute relevant tools and training materials.
Identify merchandising opportunities, communicate recommendations to the Store Manager, give store tours, and ensure the sales floor is properly sized and new freight is displayed appropriately.
Use the planner and complete opening and closing checklists; recognize and respond to security risks and theft, and follow Loss Prevention guidelines, including daily bag and purse checks.
Execute and teach Point of Sale (POS) procedures; handle corporate calls and follow policies for payments, returns, exchanges, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns to the Store Manager and Leadership Team.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources promptly and confidentially.
Maintain a clean, organized, and shoppable store; apply the Buckle Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships, and perform other duties or special projects as assigned.

Benefits

Medical coverage, including two plan options, preventive care covered at 100%, and virtual care access.
Dental and vision insurance.
24/7 virtual general, behavioral, and dermatology consultations.
Employee Assistance Program with confidential counseling, wellness coaching, and self-care tools.
401(k) with traditional and Roth options and discretionary company matching contributions for qualifying Teammates.
Health Savings Account and Flexible Spending Accounts; Buckle contributes to the HSA for Teammates enrolled in the high-deductible medical plan.
Performance bonuses for eligible Teammates.
40% discount on Buckle products and 25% discount on Buckle gift cards.
Vacation time, sick time, a floating holiday, and bereavement leave; details vary by role, service, employment status, and applicable law.
Company-paid basic life and AD&D insurance, with options for supplemental life and short- and long-term disability plans.
Paid and unpaid leave for qualifying situations; eligible salaried Teammates may receive medical leave pay that can be used as paid parental leave.
Supplemental accident, critical illness, and hospital indemnity insurance options.
Legal services, identity theft protection, and pet insurance for eligible Teammates.