Floor Leader (full-time)

The Buckle, Inc.•Santa Rosa, CA

3d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. The position focuses on delivering outstanding Guest service and sales, helping train and develop Teammates, maintaining visual merchandising standards, and supporting store operations. It requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs. This job has no supervisory responsibilities. The role is performed in a retail store setting, where noise is usually moderate. Physical demands include regularly standing, walking, handling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing. The Teammate must be able to lift and maneuver 50 pounds throughout the store and backroom. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED; alternatively, one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide attentive and engaging service, answer merchandise questions, recommend products, and help Guests find or obtain merchandise.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and build client-based Guest relationships.
Maintain product and sales knowledge; share product education with the Team and knowledge of current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, total net sales, business-builder, and Guest-loyalty performance standards, including fit appointments, Buckle credit card, and Guest Connect goals.
Use the Sales Presentation Guide daily and help improve Teammates’ sales presentations; provide leadership through example, showmanship, customer service, and attentiveness.
Support Guest service throughout the store, including the Front 5, sales floor, fitting rooms, and register area; handle returns and exchanges in accordance with procedures.
Identify recruiting opportunities and assist with leading, directing, motivating, training, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, demonstrate dress-code and fashion standards, participate in daily setup and training, use the Performance Tracker, and motivate Teammates to complete daily tasks.
Coach and influence denim showmanship and fit-card results; develop department results, balance department-manager actions within the segment, and complete the mid-week check-in.
During leadership segments, monitor Guest awareness and assistance, demonstrate how to engage Guests with products, communicate updates to leaders and the Team, obtain Guest names, and coordinate the guys’ and gals’ sides.
Own and influence product through zone ownership, including product knowledge and placement, weekly checklists, product life cycle, and result tracking.
Assign zones and projects with learning goals; ensure Teammates follow visual standards, the Visual Library, and Weekly Visual Checklist; learn and execute new zone-ownership tools and videos.
Identify merchandising opportunities from freight to floor and throughout the product life cycle, communicate recommendations to the Store Manager, give store tours, and ensure merchandise is sized and displayed appropriately.
Work a flexible schedule based on store and business needs, including possible mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and perform daily bag and purse checks.
Execute and teach Point of Sale procedures; handle Corporate Office calls; follow procedures for returns, exchanges, payments, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns and guidance to non-sales positions.
Communicate policy violations and Teammate or Guest concerns promptly and confidentially to the Store Manager, District Manager, and/or Human Resources.
Maintain a clean, organized, shoppable store; apply Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships with Teammates, contribute to team spirit, and complete special projects or other assigned duties.

Benefits

Medical coverage with a choice of two plans, 100% preventive-care coverage, and virtual-care access.
Dental and vision insurance.
24/7 virtual care for general, behavioral, and dermatology consultations.
Employee Assistance Program with confidential counseling, wellness coaching, and self-care tools.
401(k) plan with traditional and Roth options and discretionary company matching contributions for qualifying Teammates.
Health Savings Account and Flexible Spending Accounts; Buckle contributes to an HSA for eligible Teammates enrolled in the high-deductible medical plan.
Eligible Teammates may earn performance-based incentive bonuses.
40% discount on Buckle products and 25% discount on Buckle gift cards.
Vacation time earned according to role and years of service, starting at 80 or 120 hours depending on employment status and prorated for a first partial year.
40 hours of sick time annually, or more where required by law, prorated for a first partial year; up to 80 hours may be carried over, subject to an 80-hour annual maximum including carryover.
One floating holiday and up to three days of bereavement leave.
Salaried Teammates receive one paid volunteer day.
Company-paid basic life and AD&D insurance, with optional supplemental life and short- and long-term disability plans.
Paid and unpaid leave options for qualifying situations; eligible salaried Teammates may receive medical leave pay, which can be used as paid parental leave in qualifying circumstances.
Optional accident, critical illness, and hospital indemnity insurance.
Legal services, identity theft protection, and pet insurance for eligible Teammates.