Floor Leader (Full-Time)

The Buckle, Inc.•Metairie, LA

4d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The position focuses on delivering engaging Guest service, achieving personal and store sales goals, developing Teammates, maintaining visual merchandising standards, and supporting store operations. The Floor Leader helps create a positive floor culture, demonstrates sales and leadership practices, and keeps the store clean, organized, and shoppable. This role has no supervisory responsibilities. The job is performed in a retail store setting, where the noise level is usually moderate. The schedule may be flexible and include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling objects, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus.
Ability to execute sales, merchandising, operational, Loss Prevention, and customer-service duties in accordance with Buckle policies and standards.

Responsibilities

Greet Guests, provide engaging and knowledgeable service, answer questions, recommend and locate merchandise, and suggest additional items to meet Guest needs.
Achieve personal sales-per-hour, average sales, and total net sales goals; use the Sales Presentation Guide daily and contribute to sales and Guest loyalty business builders.
Maintain knowledge of merchandise, sales, promotions, payment policies, returns and exchanges, and security practices; build Guest relationships and client-based business.
Demonstrate sales presentation, product knowledge, showmanship, and leadership standards, and consistently perform leadership actions whether or not the Manager is present.
Identify recruiting opportunities and help lead, train, motivate, and educate new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Support daily setup, training, performance tracking, task completion, denim showmanship, department results, and mid-week check-ins.
Own and influence product through zone ownership, including product knowledge and placement, weekly checklists, product life cycle, and tracking results.
Assign zones and projects with learning goals; ensure Teammates follow visual standards and checklists; execute new tools and communicate merchandising recommendations to the Store Manager.
Conduct informative and influential store tours and ensure the sales floor is sized appropriately and new freight is displayed properly.
Use the planner and complete opening and closing checklists; recognize and respond to security risks and theft, follow Loss Prevention guidelines, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office, returns and exchanges, policies, home-page tools, and feedback or guidance for non-sales positions.
Complete scheduled shifts and cover shifts when needed; communicate merchandise handling concerns, policy violations, and Teammate or Guest concerns to the appropriate leaders or Human Resources.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support Leadership, promote personal and store growth, maintain professional relationships with Teammates, contribute to positive team spirit, and perform special projects or other assigned duties.