Floor Leader (Full-Time)

Cielo Vista Mall•El Paso, TX

2d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position focuses on delivering engaging Guest service, achieving personal sales goals, developing a client-based business, and helping Teammates improve their sales and service. It also involves coaching and motivating Teammates, supporting visual merchandising and zone ownership, monitoring store standards, and executing store operations and loss-prevention procedures. The Floor Leader must maintain a positive, professional team culture and contribute to store and personal growth.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties with or without reasonable accommodation.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, answer questions, locate merchandise, recommend products, and create a wardrobing experience.
Maintain knowledge of products, sales, promotions, payment policies, returns and exchanges, and security practices.
Achieve personal sales-per-hour, average sales, and total net sales goals; use the Sales Presentation Guide to support sales and Teammate presentations.
Support Guest loyalty and business-building activities, including fit appointments, Buckle credit card participation, and Guest connections.
Build Guest relationships and expand product selections using available inventory tools, product searches, and apps.
Lead by example through showmanship, customer service, attentiveness, and consistent leadership actions.
Identify recruiting opportunities and help lead, direct, motivate, train, and educate new Teammates.
Support daily setup, training, performance tracking, task completion, and coaching on sales presentation and denim fit.
Develop department results, complete assigned management actions and check-ins, and communicate with fellow leaders and Teammates.
Manage product and zone ownership, including product knowledge, placement, weekly checklists, and product life cycle.
Assign zones and projects to Teammates with learning goals; verify adherence to visual standards and checklists.
Recognize merchandising opportunities, communicate recommendations to the Store Manager, and provide informative store tours.
Maintain a properly sized sales floor and ensure new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to business needs.
Use the planner and complete opening and closing checklists; identify security risks and follow Loss Prevention procedures, including daily bag and purse checks.
Execute and teach Point of Sale procedures, handle corporate calls, and follow procedures for returns, exchanges, payments, and loss prevention.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns.
Report policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Keep the store clean, organized, and shoppable; follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, and maintain professional relationships with Teammates.
Perform special projects and other duties as assigned.