Floor Leader (Full-Time)

Lakeside Shopping Center•Metairie, LA

2d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position focuses on delivering excellent Guest service and achieving sales goals; supporting Teammate recruiting, training, and development; managing visual merchandising and zone ownership; and executing store operations and policies. The Floor Leader leads by example, helps maintain a positive and shoppable store, and provides guidance and feedback to Teammates. This job has no supervisory responsibilities. The role is performed in a retail store setting, where the noise level is usually moderate. It requires regularly standing, walking, reaching, handling items, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing. The Teammate must be able to lift and maneuver up to 50 pounds throughout the store and backroom. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the job, including standing, walking, handling and reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to perform essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Greet Guests, provide friendly and knowledgeable service, answer merchandise questions, and help Guests select and locate products.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and build client-based relationships.
Maintain knowledge of products, promotions, payment and exchange policies, and security practices; share product knowledge with the Team.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammate sales presentations using the Sales Presentation Guide.
Provide service throughout the store, including the front area, sales floor, fitting rooms, and register area; handle returns and exchanges appropriately.
Support Guest loyalty and sales-building activities, including fit appointments, Buckle credit card, Guest Connect, and expanding Guest selections using inventory tools and apps.
Recognize recruiting opportunities and assist in leading, directing, motivating, training, and educating new Teammates.
Participate in daily setup, training, performance tracking, reviews, task completion, and coaching for sales and denim showmanship.
Demonstrate leadership during assigned segments by monitoring Guest awareness, involving Guests with products, communicating with leaders and Teammates, and obtaining Guest names.
Own visual merchandising zones, maintain product knowledge and placement, track product life cycles and results, and follow weekly checklists and visual standards.
Assign zones and projects to Teammates with learning goals, confirm follow-through, identify merchandising opportunities, and communicate recommendations to the Store Manager.
Give informative and influential store tours and ensure the sales floor is properly sized and new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and perform daily bag and purse checks.
Execute and teach Point of Sale procedures; handle corporate calls, returns, exchanges, payments, and store tools in accordance with company guidelines.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Maintain a clean, organized, and shoppable store; follow the company Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support leadership, promote personal and store growth, maintain professional relationships with Teammates, and perform special projects or other assigned duties.