Floor Leader (Full-Time)

The Buckle, Inc.•Nashville, TN

3h•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit Teammates, and provide leadership. The position delivers Guest service and sales, supports Teammate recruiting, training, and development, and manages visual merchandising through zone ownership. It also includes executing store operations and policies, maintaining a clean and organized store, and contributing to a positive team environment. This job has no supervisory responsibilities. The role regularly works in a retail store setting with a usually moderate noise level. The position requires the ability to lift and maneuver 50 pounds throughout the store and backroom, along with standing, walking, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and communicating. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to regularly stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear; occasionally required to sit.
Vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Comfort giving and receiving feedback from peers and Management; supportive of Leadership.

Responsibilities

Greet Guests, provide knowledgeable and attentive service, answer merchandise questions, recommend products, and help locate or obtain merchandise based on Guest needs.
Suggest additional items and create a wardrobing experience; demonstrate product knowledge and share sales education with the Team.
Maintain knowledge of current promotions, payment and exchange policies, and security practices; achieve personal sales goals and support Teammates’ sales presentations.
Provide service across the Front 5, sales floor, fitting rooms, and register area; handle returns and exchanges and use them as opportunities to demonstrate products and service.
Use the Sales Presentation Guide daily, support Guest loyalty and business builders, and use inventory and product-search tools to expand Guest selections.
Build Guest relationships and client-based business, recognize and communicate Guest levels, and consistently demonstrate leadership and showmanship.
Identify recruiting opportunities and assist with leading, motivating, training, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, model dress-code expectations, participate in daily setup, training, impacting, and reviewing, and use the Performance Tracker.
Motivate Teammates to complete daily tasks; coach denim showmanship and fit-card practices; develop department results and complete segment actions and mid-week check-ins.
During leadership segments, stay aware of Guests, involve them with products, communicate updates to the Team, obtain Guest names, and support both guys’ and gals’ sides of the store.
Own product zones by managing product knowledge, placement, preference, weekly checklists, product life cycles, and results.
Assign zones and projects with learning goals; confirm Teammates follow visual standards and checklists; execute new tools and videos; identify merchandising opportunities and communicate recommendations to the Store Manager.
Give store tours and ensure the sales floor is properly sized and new freight is appropriately displayed.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and conduct daily bag and purse checks.
Execute and teach Point of Sale procedures; handle Corporate Office calls; follow return, exchange, payment, and Loss Prevention policies; and navigate tools on the home page.
Give guidance and feedback to non-sales positions, complete scheduled shifts, and cover shifts when needed.
Provide the Store Manager and Leadership Team with feedback about merchandise handling concerns; report policy violations and Teammate or Guest concerns to appropriate leaders or Human Resources in a timely and confidential manner.
Maintain a clean, organized, and shoppable store; apply Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships with Teammates, contribute to positive team spirit, and complete special projects or other assigned duties.