Floor Leader (Full-Time)

Tanger Nashville•Antioch, TN

2d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. The position has no supervisory responsibilities. The Floor Leader provides attentive Guest service, supports sales and loyalty goals, and helps train and motivate Teammates. The role also takes ownership of merchandising zones, maintains visual standards, and helps ensure the store is clean, organized, and shoppable. Operational duties include following store procedures, supporting loss prevention, completing scheduled shifts, and communicating concerns to store leadership. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs. The role regularly takes place in a retail store with a usually moderate noise level. Physical demands include standing, walking, reaching, climbing or balancing, and lifting and maneuvering up to 50 pounds throughout the store and backroom.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, using hands to handle items, reaching, climbing or balancing, jumping, stooping, kneeling, crouching, crawling, and talking or hearing.
Ability to follow store policies, procedures, handbooks, and the Buckle Code of Ethics.

Responsibilities

Greet Guests, answer questions, recommend merchandise, and provide attentive service throughout the store.
Demonstrate product knowledge and sales techniques, share information about promotions and policies, and help Guests find merchandise that meets their needs.
Meet personal sales goals and support sales, Guest loyalty, fit appointments, Buckle credit card, and Guest connection results.
Build Guest relationships and client-based business, recognize and communicate Guest needs, and support Teammates’ sales presentations.
Identify recruiting opportunities and assist with developing, training, motivating, and educating new Teammates.
Help lead daily setup, training, performance tracking, task completion, and denim showmanship and fit-card efforts.
Maintain a positive floor culture, demonstrate dress-code standards, and provide leadership by example whether or not the Manager is present.
Own merchandising zones by maintaining product knowledge, placement, visual standards, and weekly checklists; recognize merchandising opportunities and communicate recommendations to the Store Manager.
Assign zones and projects to Teammates with learning goals, confirm completion of visual standards, and provide informative store tours.
Use store planners and complete opening and closing checklists; execute and teach Point of Sale procedures and follow payment, exchange, and loss-prevention practices.
Recognize and respond to security risks and theft, follow loss-prevention guidelines, and maintain a clean, organized, and shoppable store.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling and promptly communicate policy violations or concerns to appropriate leaders.
Give and receive feedback, support leadership, promote personal and store growth, and contribute to a positive team spirit.
Perform special projects and other duties as assigned.