Floor Leader (full-time)

Galleria Dallas•Dallas, TX

6d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working with the Store Manager and Leadership Team, the Floor Leader supports sales development, Teammate recruiting, and leadership. The role provides Guest service and sales support, helps train and develop Teammates, manages visual merchandising and zone ownership, and carries out store operations and leadership responsibilities. The position has no supervisory responsibilities. It is based in a retail store setting, where the noise level is usually moderate. The schedule is flexible and may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand, walk, use hands to handle or feel objects, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; sitting is occasionally required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Responsibilities

Greet Guests, provide attentive service, answer merchandise and store questions, and help Guests select or locate products.
Recommend additional items and create a wardrobing experience using product knowledge and sales education.
Maintain knowledge of promotions, payment and exchange policies, and security practices; meet personal sales-per-hour, average sales, and total net sales goals.
Use the Sales Presentation Guide and Guest-loyalty tools, including fit appointments, the Buckle credit card, and Guest Connect, to support sales and Guest relationships.
Lead by example through showmanship, customer service, and consistent leadership actions, whether or not the Manager is present.
Recognize recruiting opportunities and help lead, direct, motivate, educate, and train new Teammates in accountability, shift orientation, loss prevention, and sales presentation standards.
Participate in daily setup, training, impacting, and reviewing; motivate Teammates to initiate and complete daily tasks.
Coach Teammates in dress code, denim showmanship, denim fit cards, and sales presentation; support department results and complete the mid-week check-in.
Demonstrate leadership on the sales floor by ensuring Guests are helped, involving Guests with products, communicating with fellow leaders and Teammates, and obtaining Guest names.
Manage product and zone ownership, including product knowledge, placement, weekly checklists, product lifecycle, and tracking results.
Assign daily zones and projects with learning goals; confirm Teammates follow visual standards, the visual library, and the Weekly Visual Checklist.
Execute and demonstrate tools and videos related to zone ownership; identify merchandising opportunities, communicate recommendations to the Store Manager, and provide informative store tours.
Maintain a properly sized and organized sales floor and ensure new freight is appropriately displayed.
Work a flexible schedule as business needs require; use the planner and complete opening and closing checklists.
Recognize security risks and theft, follow loss-prevention guidelines including daily bag and purse checks, and execute and teach Point of Sale procedures.
Handle calls from the Corporate Office and carry out return, exchange, payment, and loss-prevention policies and procedures.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns to the Store Manager and Leadership Team.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Maintain a clean, organized, and shoppable store; follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and contribute to a positive team spirit.
Perform special projects and other duties as assigned.

Benefits

Medical coverage with two plan options, preventive care covered at 100%, and virtual care access.
Dental and vision insurance.
24/7 virtual care for general, behavioral, and dermatology consultations.
Employee Assistance Program with confidential counseling, wellness coaching, and self-care tools.
401(k) with traditional and Roth options and discretionary company matching contributions for qualifying Teammates.
Health Savings Account and Flexible Spending Accounts; Buckle contributes to an HSA for Teammates enrolled in the high-deductible medical plan.
Eligible Teammates may earn performance-based incentive bonuses.
40% discount on Buckle products and 25% off Buckle gift cards.
Vacation time earned on a progressive schedule, starting at 80 or 120 hours depending on employment status and prorated for the first partial year.
40 hours of sick time per year, or more where required by law, prorated for the first partial year; up to 80 hours may be carried over, subject to an 80-hour annual maximum including carryover.
One floating holiday and up to three days of bereavement leave.
Company-paid basic life and AD&D insurance, with options for supplemental life and short- and long-term disability plans.
Paid and unpaid leave of absence for qualifying situations, with Benefits Team guidance; eligible salaried Teammates may receive medical leave pay usable as paid parental leave for qualifying situations.
Optional accident, critical illness, and hospital indemnity coverage.
Legal services, identity theft protection, and pet insurance available to eligible Teammates.
Eligible part-time Teammates may access medical plans, the 401(k) with company match, and EAP resources; paid leave accrues in applicable states at one hour per 30 hours worked.