Floor Leader (Full-Time)

Eastwood Towne Center•Lansing, MI

10h•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, such as cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. The position provides friendly, knowledgeable Guest service and works toward personal and store sales goals. It supports Teammate recruiting, training, coaching, and development; maintains a positive store culture; and helps manage merchandise presentation and zone ownership. The Floor Leader also performs operational duties, follows Loss Prevention and other company policies, and contributes to a clean, organized, and shoppable store. This role has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential functions of the job, with reasonable accommodations where applicable.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.

Responsibilities

Greet Guests, provide knowledgeable and attentive service, answer questions, locate merchandise, and recommend products based on Guest needs.
Demonstrate product knowledge, share information about current promotions and store policies, and create Guest relationships and wardrobing experiences.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Guest loyalty and other Buckle business-building activities.
Use the Sales Presentation Guide and sales tools to achieve goals and help improve Teammates’ sales presentations.
Recognize recruiting opportunities and assist with leading, motivating, training, and educating new Teammates.
Maintain a positive floor culture, demonstrate the dress code, and coach Teammates on denim showmanship, fit, and sales presentation.
Complete daily setup, training, impacting, reviewing, and assigned tasks; use the Performance Tracker and support department results.
Demonstrate leadership on the sales floor, remain aware of Guests, encourage product engagement, communicate with fellow leaders and Teammates, and obtain Guest names.
Own and influence product zones through product knowledge, placement, and attention to product life cycle, weekly checklists, and results.
Assign zones and projects to Teammates with learning goals, and confirm adherence to visual standards and checklists.
Recognize merchandising opportunities, communicate recommendations to the Store Manager, give informative store tours, and ensure freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft and follow Loss Prevention guidelines, including daily bag and purse checks.
Execute and teach Point of Sale procedures; handle calls from the Corporate Office, returns, exchanges, payments, and other store tools and processes.
Complete scheduled shifts and cover shifts when needed; provide feedback on merchandise handling and report policy violations or concerns in a timely, confidential manner.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support leadership, promote personal and store growth, maintain professional relationships, and complete special projects and other assigned duties.