Floor Leader (Full-Time)

The Buckle, Inc.•Piqua, OH

4d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine cleaning. The Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The position focuses on delivering Guest service and sales, supporting Teammate recruiting, training, and development, managing visual merchandising, and executing store operations. It requires maintaining a positive and shoppable store, modeling strong customer service and leadership, and following company policies and procedures. This job has no supervisory responsibilities.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, using hands, reaching, climbing or balancing, jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Ability to execute and teach point-of-sale procedures and follow company policies, including loss prevention, payment, return, and exchange procedures.

Responsibilities

Greet Guests, provide knowledgeable and attentive service, answer questions, recommend merchandise, and help fulfill Guest needs.
Meet personal sales and business-builder goals, use the Sales Presentation Guide, build Guest relationships, and promote Guest loyalty and credit-card participation.
Demonstrate product knowledge and sales presentation techniques, and share sales, promotion, exchange, return, and security information with Teammates.
Recognize recruiting opportunities and help lead, motivate, train, and educate new Teammates in company standards and daily tasks.
Maintain a positive floor culture, model the dress code, support performance tracking, and coach Teammates in denim presentation and fit.
Own product zones; track product life cycles and results; assign zone work and learning goals; ensure visual standards and checklists are followed; and communicate merchandising recommendations to the Store Manager.
Keep the sales floor sized, organized, and appropriately stocked with new freight; conduct informative and influential store tours.
Work a flexible schedule based on business needs, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Complete opening and closing checklists, perform point-of-sale procedures, handle calls from the Corporate Office, and follow return, exchange, payment, and loss-prevention procedures.
Recognize and respond appropriately to security risks and theft; complete required daily bag and purse checks.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling; and report policy violations or concerns to the appropriate leaders or Human Resources.
Maintain a clean, organized, shoppable store; follow the Code of Ethics, company policies, procedures, and handbooks; and support store leadership and growth.
Perform special projects and other duties as assigned.