Floor Leader (Full-Time)

Miami Valley Crossing•Piqua, OH

4d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission to create the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, such as cashiering, merchandise displays and pulls, register procedures, and routine facility cleaning. The Floor Leader works directly with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The role focuses on delivering high-quality Guest service and meeting sales goals, while supporting Teammate recruiting, training, and development. Floor Leaders help build a positive floor culture, coach sales and product presentation, maintain visual merchandising standards, and support store operations and Loss Prevention. They also provide feedback to store leadership and help maintain a clean, organized, and shoppable store. This position has no supervisory responsibilities. The work is performed in a retail store setting and requires regular standing, walking, reaching, climbing or balancing, and other physical activity, including lifting and maneuvering up to 50 pounds throughout the store and backroom. The schedule may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance, jump, stoop, kneel, crouch, crawl, and talk or hear; sitting is occasionally required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Ability to execute and teach Point of Sale procedures and follow payment, exchange, and Loss Prevention practices.

Responsibilities

Greet Guests, provide engaging and knowledgeable service, answer merchandise questions, recommend products, and help Guests locate or obtain merchandise.
Anticipate Guest needs by suggesting additional items and creating a wardrobing experience; demonstrate products and share product knowledge with Guests and Teammates.
Meet personal sales-per-hour, average sales, and total net sales goals, and contribute to sales and Guest loyalty initiatives.
Use the Sales Presentation Guide daily and support fit appointments, Buckle credit card usage, Guest connections, and other business builders.
Build Guest relationships, develop a client-based business, recognize and communicate Guest levels, and lead by example through showmanship and attentive service.
Recognize recruiting opportunities and assist in leading, directing, motivating, training, and educating new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, demonstrate dress-code expectations, coach Teammates on fashion and denim showmanship, and participate in daily setup, training, impacting, and reviewing.
Support department results and segment responsibilities, complete mid-week check-ins, and keep fellow leaders and Teammates informed.
Own assigned merchandise zones by maintaining product knowledge, placement, and presentation; track results and follow the product life cycle.
Assign zones and projects to Teammates with learning goals, monitor adherence to visual standards and checklists, and demonstrate new tools and videos related to zone ownership.
Identify merchandising opportunities from freight to floor, communicate recommendations to the Store Manager, provide store tours, and ensure the sales floor is sized and freight is appropriately displayed.
Work a flexible schedule as business needs require, including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow Loss Prevention guidelines, and perform daily bag and purse checks as required.
Execute and teach Point of Sale procedures; handle Corporate Office calls and Guest returns and exchanges according to Buckle guidelines and policies.
Maintain a positive attitude when handling challenging situations and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; provide the Store Manager and Leadership Team with feedback about merchandise handling concerns.
Promptly and confidentially communicate policy violations or Teammate and Guest concerns to the Store Manager, District Manager, and/or Human Resources.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support leadership, promote personal and store growth, maintain professional relationships with Teammates, and perform special projects and other duties as assigned.