Floor Leader (Full-Time)

The Buckle, Inc.•Farmington Hills, MI

6d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The Floor Leader performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The role works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The Floor Leader provides engaging Guest service, supports sales goals, builds client relationships, and shares product knowledge. The role also helps recruit, train, motivate, and develop Teammates; supports visual merchandising and zone ownership; and carries out store operations, security, loss-prevention, and policy procedures. The position has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to complete scheduled shifts and cover shifts when needed.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.

Responsibilities

Greet Guests, provide attentive and knowledgeable service, answer questions, recommend merchandise, and help locate or obtain products.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and build client-based Guest relationships.
Maintain product, promotion, payment, exchange, security, and return-procedure knowledge and share it with Teammates.
Meet personal sales-per-hour, average sales, and total net sales goals; use the Sales Presentation Guide and support Guest loyalty and business-builder results.
Demonstrate leadership, showmanship, and customer service; recognize Guest levels and communicate with the Team.
Identify recruiting opportunities and assist with leading, directing, motivating, training, and educating new Teammates.
Promote a positive floor culture, model dress-code standards, use the Performance Tracker, and motivate Teammates to complete daily tasks.
Coach denim showmanship and fit-card use, develop departmental results, balance segment actions, and complete mid-week check-ins.
Maintain awareness of Guests, demonstrate product engagement, communicate with fellow leaders and Teammates, obtain Guest names, and work across the guys’ and gals’ sides.
Own and influence product through zone ownership, including product knowledge and placement, weekly checklists, product life cycle, and results tracking.
Assign zones and projects with learning goals, confirm adherence to visual standards and checklists, and execute applicable tools and training materials.
Identify merchandising opportunities, communicate recommendations to the Store Manager, give store tours, and ensure the sales floor is sized and new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft and follow Loss Prevention guidelines, including daily bag and purse checks.
Execute and teach Point of Sale procedures, handle Corporate Office calls, and follow policies for returns, exchanges, payments, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling concerns.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships, contribute to positive team spirit, and complete special projects and other assigned duties.