Floor Leader (full-time)

Crocker Park•Westlake, OH

13d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. The position supports sales generation and Guest service, Teammate recruiting, training and development, visual merchandising, store operations, and leadership. The Floor Leader leads by example, coaches Teammates, maintains merchandising standards and a clean, organized, shoppable store, and helps meet personal and store sales goals. The role has no supervisory responsibilities. This is a full-time position. The schedule may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. The role is performed in a retail store setting and includes frequent standing and walking, as well as the ability to lift and maneuver up to 50 pounds throughout the store and backroom. The posted pay range is “$00-$00/hr.” For sales positions, Buckle pays a base rate plus commission; final offers are based on factors including skills, experience, location, qualifications, and other job-related reasons.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance and jump, stoop, kneel, crouch, or crawl, and talk or hear; occasional sitting is required.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet Guests with a friendly, engaging attitude and provide knowledgeable, attentive service throughout the store.
Answer questions about the store and merchandise; recommend, select, and locate merchandise based on Guest needs.
Suggest additional items and create a wardrobing experience; demonstrate products and share product knowledge, sales education, promotions, and relevant policies.
Meet personal sales-per-hour, average sales, and total net sales goals set by Store Management, and contribute to Teammates’ sales presentations using the Sales Presentation Guide.
Support Guest loyalty and business-building activities, including fit appointments, Buckle credit card, Guest Connect, client relationships, and expanding Guest selections through available inventory tools and technology.
Lead by example through showmanship, customer service, attentiveness, consistent leadership actions, and high standards, whether or not the Manager is present.
Identify recruiting opportunities and help lead, direct, motivate, train, and educate new Teammates on accountability, shift orientation, loss prevention, and sales presentation standards.
Participate in daily setup, training, impacting, and reviewing; use the Performance Tracker; motivate Teammates to complete daily tasks; and coach denim showmanship and fit-card practices.
Develop results in the assigned department, balance department-manager actions within the segment, and complete the mid-week check-in.
Maintain awareness of Guests and ensure they are assisted; demonstrate how to engage Guests with products; communicate with fellow leaders and Teammates; and obtain Guest names.
Own and influence product through zone ownership, including product knowledge, placement, product life cycle, weekly checklists, and results tracking.
Assign daily zones and projects to Teammates with specific learning goals, verify adherence to visual standards and checklists, and execute applicable merchandising tools and videos.
Identify merchandising opportunities from freight to floor and throughout the product life cycle; communicate recommendations to the Store Manager; and provide informative, influential store tours.
Keep the sales floor sized and display new freight appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, according to store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow loss-prevention guidelines, and perform daily bag and purse checks.
Execute and teach point-of-sale procedures; handle calls from the Corporate Office; and follow procedures for returns, exchanges, payments, and loss prevention.
Maintain a positive attitude when handling challenging Guest or Teammate situations and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; give the Store Manager and Leadership Team feedback about merchandise-handling concerns.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Maintain a clean, organized, shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Support leadership, give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, and contribute to a positive team spirit.
Perform special projects and other duties as assigned.

Benefits

Medical coverage with a choice of two comprehensive plans, 100% coverage for preventive care, and access to virtual care.
Dental and vision insurance for preventive and routine care.
24/7 virtual general, behavioral, and dermatology consultations.
Employee Assistance Program with free confidential counseling, wellness coaching, and self-care tools.
401(k) with traditional and Roth options and discretionary company matching contributions for qualifying Teammates.
Health Savings Account and Flexible Spending Accounts; Buckle contributes to an HSA for Teammates enrolled in the high-deductible medical plan.
Performance-based incentive bonuses for eligible Teammates.
40% discount on Buckle products and 25% discount on Buckle gift cards.
Vacation time earned on a progressive schedule based on role and years of service, starting at 80 or 120 hours depending on employment status and prorated for the first partial year.
40 hours of sick time per year, or more where required by law, prorated for the first partial year; up to 80 hours may be carried over, with a maximum of 80 hours per year including carryover.
One floating holiday and up to three days of bereavement leave.
Company-paid basic life and AD&D insurance, with optional Teammate-paid supplemental life and short- and long-term disability plans.
Paid and unpaid leave of absence for qualifying situations, with support from the Benefits Team; eligible salaried Teammates may receive medical leave pay that can be used as paid parental leave for qualifying situations.
Accident, critical illness, and hospital indemnity supplemental insurance options.
Legal services, identity theft protection, and pet insurance for eligible Teammates.