Floor Leader (Full-Time) (Tanger Outlets)

Tanger Outlets•Daytona Beach, FL

4d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position is focused on delivering engaging, knowledgeable Guest service and meeting personal and store sales goals. It includes supporting Teammate recruiting, training, and development; leading sales presentation and denim showmanship; maintaining visual merchandising standards; and carrying out store operations and loss-prevention procedures. The Floor Leader supports a positive team culture, communicates concerns to leadership, and performs other assigned duties. This role has no supervisory responsibilities.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to stand, walk, use hands to handle or feel items, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear regularly; sitting is occasionally required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to perform the essential functions of the job, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Greet Guests, provide knowledgeable and engaging service, answer questions, recommend merchandise, and help Guests locate or obtain products.
Anticipate Guest needs, suggest additional items, create wardrobing experiences, and demonstrate products using product knowledge.
Maintain knowledge of current sales, promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, and total net sales goals, and support Teammates’ sales presentations using the Sales Presentation Guide.
Provide service throughout the store, including the front area, sales floor, fitting rooms, and register; handle returns and exchanges appropriately.
Use sales tools and resources to expand Guest selections, build client relationships, and support Guest loyalty and fit appointments.
Lead by example through attentive service, showmanship, high standards, and consistent leadership actions.
Recognize recruiting opportunities and help lead, motivate, train, and educate new Teammates on accountability, shift orientation, loss prevention, and sales presentation standards.
Support daily setup, training, coaching, reviewing, task completion, and performance tracking; contribute to department results and complete mid-week check-ins.
Coach Teammates in denim showmanship, denim fit cards, fashion presentation, and Guest engagement; recognize Guest levels and communicate with the Team.
Own and influence product zones through product knowledge, placement, weekly checklists, and product life-cycle awareness.
Assign zones and projects with learning goals, confirm Teammates follow visual standards and checklists, and execute applicable visual tools and training materials.
Identify merchandising opportunities from freight to floor and communicate recommendations to the Store Manager; give informative and influential store tours.
Maintain an appropriately sized and displayed sales floor and ensure new freight is presented appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Use the planner and complete opening and closing checklists; recognize security risks and theft, follow loss-prevention guidelines, and perform daily bag and purse checks.
Execute and teach point-of-sale procedures; handle corporate-office calls, returns, exchanges, payments, and loss-prevention matters according to policy.
Navigate tools on the homepage and provide guidance and feedback to non-sales positions.
Complete scheduled shifts and cover shifts when needed; provide leadership with feedback about merchandise handling concerns.
Communicate policy violations and Teammate or Guest concerns to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner.
Maintain a clean, organized, and shoppable store, follow the Code of Ethics and company policies, and contribute to a positive team spirit.
Give and receive feedback, support leadership, promote personal and store growth, maintain professional relationships with Teammates, and perform special projects and other assigned duties.