Floor Leader (Full-Time)

The Buckle, Inc.•Clinton Township, MI

11h•Onsite

About The Position

The Floor Leader fulfills Buckle’s mission to create the most enjoyable shopping experience possible for Guests. This role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. The Floor Leader works with the Store Manager and Leadership Team to develop sales, recruit Teammates, and provide leadership. The position focuses on delivering engaging Guest service and achieving sales goals, while developing Teammates and maintaining a positive floor culture. It also involves leading visual merchandising and zone ownership, maintaining store standards, and carrying out operational procedures such as opening and closing checklists, point-of-sale processes, and loss prevention practices. The role requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. This position has no supervisory responsibilities. The Teammate regularly works in a retail store setting with a usually moderate noise level. Physical demands include standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and the ability to lift and maneuver 50 pounds throughout the store and backroom.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to execute sales, merchandising, operational, point-of-sale, and loss-prevention procedures.

Responsibilities

Greet Guests, answer questions, recommend and locate merchandise, anticipate needs, and provide attentive service throughout the store.
Demonstrate product knowledge and share sales education with the Team; maintain knowledge of promotions, payment and exchange policies, and security practices.
Meet personal sales-per-hour, average sales, total net sales, and Guest loyalty performance standards; use the Sales Presentation Guide daily.
Build Guest relationships and a client-based business, recognize and communicate Guest levels, and lead by example through showmanship and customer service.
Identify recruiting opportunities and assist in leading, directing, motivating, training, and educating new Teammates on accountability, shift orientation, loss prevention, and sales presentation standards.
Maintain a positive floor culture, model the dress code, participate in daily setup and training, use the Performance Tracker, and motivate Teammates to complete daily tasks.
Coach and influence denim showmanship and fit-card results; develop department results, balance segment actions, and complete the mid-week check-in.
Lead segment activities by monitoring Guest awareness, involving Guests with products, communicating with the Team, collecting Guest names, and supporting both store sides.
Own and influence product presentation through zone ownership, product knowledge and placement, weekly checklists, product life-cycle awareness, and tracking results.
Assign zones and projects with learning goals, confirm visual standards and checklist completion, and execute new tools and videos related to zone ownership.
Recognize merchandising opportunities, communicate recommendations to the Store Manager, give store tours, and ensure the sales floor is sized and new freight is displayed appropriately.
Use the planner and complete opening and closing checklists; identify security risks and theft, follow loss prevention guidelines, and perform daily bag and purse checks.
Execute and teach point-of-sale procedures; handle corporate calls, returns, exchanges, payments, and loss-prevention practices according to policy.
Complete scheduled shifts and cover shifts when needed; give guidance and feedback to non-sales positions and share merchandise-handling concerns with store leadership.
Communicate policy violations and Teammate or Guest concerns to the appropriate management or Human Resources contacts in a timely, confidential manner.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships, and complete special projects or other assigned duties.