Floor Leader (Full-Time) (Tanger Outlets)

The Buckle, Inc.•Daytona Beach, FL

4d•Onsite

About The Position

The Floor Leader’s primary responsibility is to fulfill Buckle’s mission of creating the most enjoyable shopping experience possible for Guests. The role performs sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine facility cleaning. Working directly with the Store Manager and Leadership Team, the Floor Leader helps develop sales, recruit new Teammates, and provide leadership. The position focuses on delivering excellent Guest service and meeting sales goals; assisting with Teammate recruiting, training, and development; managing visual merchandising and zone ownership; and carrying out store operations and leadership responsibilities. The role has no supervisory responsibilities. The Teammate regularly works in a retail store setting with a usually moderate noise level.

Requirements

High school diploma or general education degree (GED), or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Ability to work a flexible schedule, potentially including mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to complete scheduled shifts and cover shifts when needed.
Ability to perform the essential duties of the role, with reasonable accommodations available where applicable.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.

Responsibilities

Greet Guests, answer questions, recommend and locate merchandise, anticipate needs, and deliver consistently excellent service throughout the store.
Demonstrate product knowledge, share sales and promotion information, build Guest relationships, and create wardrobing and showmanship opportunities.
Achieve personal sales-per-hour, average sales, and total net sales goals, and support Guest loyalty and other Buckle business builders.
Use the Sales Presentation Guide daily and help improve Teammates’ sales presentations.
Recognize recruiting opportunities and help lead, motivate, train, and educate new Teammates on accountability, shift orientation, Loss Prevention, and sales presentation standards.
Maintain a positive floor culture, demonstrate the personal dress code, motivate Teammates to complete daily tasks, and coach denim showmanship and fit-card practices.
Develop results in the assigned department and segment, balance segment actions, and complete the mid-week check-in.
Lead by example during segment leadership, remain aware of Guests, involve them with products, communicate with fellow leaders and the Team, and collect Guest names.
Own and influence product through zone ownership, product knowledge and placement, weekly checklists, product life cycle awareness, and results tracking.
Assign zones and projects with learning goals, confirm adherence to visual standards and checklists, and demonstrate applicable tools and videos.
Identify merchandising opportunities, communicate recommendations to the Store Manager, give store tours, and ensure the sales floor is sized and new freight is displayed appropriately.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on business needs.
Use the planner and complete opening and closing checklists; identify security risks and theft; follow Loss Prevention requirements, including daily bag and purse checks.
Execute and teach Point of Sale procedures, handle Corporate Office calls, and follow policies for payments, returns, exchanges, and Loss Prevention.
Complete scheduled shifts and cover shifts when needed; provide feedback about merchandise handling and communicate policy violations or concerns promptly and confidentially.
Maintain a clean, organized, and shoppable store and follow Buckle’s Code of Ethics, policies, procedures, and handbooks.
Give and receive feedback, support Leadership, promote personal and store growth, maintain professional relationships with Teammates, and contribute to a positive team spirit.
Perform special projects and other duties as assigned.