Full Time Floor Leader - Alderwood Mall

Lush Handmade Cosmetics•Lynnwood, WA

About The Position

The Floor Leader supports the Store Management Team across store operations, sales, and customer experience. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to meet and exceed goals, helps create a positive and productive team environment, and supports operational excellence. The position includes driving sales, opening and closing the store, reviewing sales results, and leading training sessions. The Floor Leader helps deliver an exceptional customer experience through customer engagement, product demonstrations, and informed recommendations. They educate customers about Lush's brand values and products, while coaching team members and supporting their development. The role also contributes to store presentation, inventory practices, cash handling, compliance, and a welcoming workplace that values inclusion and belonging.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering excellent customer service, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations for customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize employees' contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing.
Take deposits to the bank when required at the store location.
Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.