Full Time Floor Leader - Alderwood Mall

Lush•Lynnwood, WA

9d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with other leaders to create an exceptional customer experience, a motivated staff, and strong operational standards. Most of your day is spent on the shop floor, leading and inspiring Sales Ambassadors to achieve their goals. You foster a positive, productive team culture while helping customers and promoting Lush products and brand values.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to the store’s overall sales.
Deliver a high-quality customer experience by leading by example, demonstrating products, observing consultations, and collaborating with the team.
Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, host store parties, and take part in other initiatives that drive store traffic.
Build product knowledge and make informed recommendations to meet customer needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle cash and customer transactions; open and close registers; reconcile cash drawers; prepare nightly deposits; secure the store; and, when required, take deposits to the bank.
Model punctuality and attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists to help ensure team members are informed and prepared.
Maintain a clean, organized, visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.