Full Time Floor Leader - Alderwood Mall

Lush Handmade Cosmetics•Lynnwood, WA

9d•Onsite

About The Position

The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and operational excellence. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Associates to achieve their goals, fosters a positive and productive environment, and contributes to the store’s sales and customer service. The role includes educating customers about Lush’s brand values and products, coaching and developing team members, and supporting store operations and company standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, meet sales goals, grow segment contributions, and celebrate sales achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe customer consultations and work with the team to exceed sales goals.
Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging; support community engagement, store parties, and other traffic-driving initiatives.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; seek feedback and opportunities for personal development.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality, monitor employee breaks, and review daily communications and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.