Full Time Floor Leader - Perimeter Mall

Lush•Atlanta, GA

1d•Onsite

About The Position

The Floor Leader supports the Store Management Team across store operations, including driving sales, opening and closing the store, analyzing sales results, and leading training. Working primarily on the shop floor, the Floor Leader leads and inspires sales associates to meet and exceed goals and helps create an exceptional customer experience, a motivated team, and strong operational standards. The role promotes a positive, productive environment and supports the store’s brand and business objectives.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust the shop floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience by leading by example, demonstrating products, observing consultations, and collaborating with the team.
Educate customers about Lush brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that attract customers.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and active listening on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Manage cash transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model good attendance and punctuality, and monitor employee breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support store compliance and ensure staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.