Full Time Floor Leader - Perimeter Mall

Lush Handmade Cosmetics•Atlanta, GA

1d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across store operations, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated team, and operational excellence. Most of your day is spent on the shop floor, leading and inspiring sales associates to achieve their goals and fostering a positive, productive work environment.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate the company’s positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Participate in community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and reliable attendance, encourage these standards among employees, and monitor scheduled breaks.
Review daily store communications and task lists to help ensure team members are prepared and informed.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplaces, and health and safety.