Full Time Floor Leader - Perimeter Mall

Lush Handmade Cosmetics•Atlanta, GA

About The Position

The Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated staff, and strong operational performance. Working on the shop floor, the Floor Leader leads and inspires sales associates to achieve their goals by fostering a positive and productive environment. The role includes coaching the sales team, delivering excellent customer service and product demonstrations, educating customers about Lush’s brand values, and building product knowledge. The Floor Leader also supports team development and inclusion, manages cash-handling and store-opening or closing duties, monitors attendance and breaks, maintains store presentation, supports inventory tasks, and helps ensure compliance with company policies and standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening or closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and work to grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience on the shop floor, including product demonstrations, and support the team in exceeding sales goals.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and learning opportunities.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model reliable attendance and punctuality, monitor employee breaks, and review daily communications and task lists to keep team members informed.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, assist management with inventory tasks, and adjust displays using visual merchandising guidelines.
Support management in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplace practices, and health and safety.