Part Time Floor Leader - ABQ Uptown

Lush Handmade Cosmetics•Albuquerque, NM

8d•$17 - $17

About The Position

As a part-time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You spend much of your time on the shop floor, leading and inspiring sales associates to achieve their goals and creating an exceptional customer experience, a motivated staff, and strong operational performance. The role involves fostering a positive and productive environment and sharing Lush products and brand values with customers.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure as needed, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate achievements with the team.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash handling, customer transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model attendance and punctuality and encourage these standards among employees.
Monitor employee breaks and review daily communications, store updates, and task lists to help ensure teams are prepared and organized.
Maintain a clean, organized, and visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.