Part Time Floor Leader - ABQ Uptown

Lush•Albuquerque, NM

8d•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with other leaders to create an exceptional customer experience, a motivated staff, and strong operational execution. Most of your work takes place on the shop floor, where you lead and inspire sales associates to meet and exceed goals while fostering a productive and positive environment. The role includes coaching the sales team using StoreForce dashboard results, delivering customer consultations and product demonstrations, sharing Lush brand values, and developing product knowledge. You also train and coach team members, promote diversity, equity, inclusion, and belonging, and support daily store operations, including cash handling, attendance practices, merchandising, inventory, and compliance with company standards.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, work toward sales goals, and celebrate achievements.
Take ownership of sales results and grow the contribution of assigned segments to store sales.
Deliver a strong customer experience on the shop floor, including product demonstrations; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Participate in community engagement, store parties, and other initiatives to drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening around DEIB perspectives, and promote teamwork, collaboration, belonging, and recognition of employees’ contributions.
Manage cash transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, encourage these practices among employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are prepared for shifts.
Maintain a clean, organized, visually appealing store.
Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace, and health and safety.