Part Time Floor Leader - ABQ Uptown

Lush Handmade Cosmetics•Albuquerque, NM

About The Position

As a Part Time Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You help create an exceptional customer experience, a motivated staff, and operational excellence. You work on the shop floor leading and inspiring sales associates to achieve their goals. By fostering a positive and productive environment, you help deliver strong results for customers and employees while representing Lush’s brand and products.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, meet and exceed sales goals, grow assigned sales segments, and celebrate achievements.
Lead by example in delivering a world-class customer experience, including product demonstrations; observe and listen to consultations, collaborate with the team, and work toward daily sales goals.
Educate customers on Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-store and community engagement, store parties, and other initiatives.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; pursue feedback and development opportunities to improve personal performance and skills.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; foster belonging, teamwork, collaboration, and recognition of individual contributions.
Manage cash transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required by the location.
Model punctuality and attendance, monitor employee breaks, and review daily communications, store updates, and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and freshness standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines and sales results.
Support the management team in maintaining compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace practices, and health and safety.