Full Time Floor Leader - Friendly Center

Lush Handmade Cosmetics•Greensboro, NC

14h

About The Position

The Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to achieve their goals and helps create an exceptional customer experience, a motivated team, and strong operational standards. The role promotes a positive, productive, and engaging work environment.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience working in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, meet sales goals, and grow the contribution of assigned segments to store sales.
Deliver an excellent customer experience by leading by example, demonstrating products, observing and listening to consultations, and collaborating with the team to exceed sales goals.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging; support community engagement, store parties, and other initiatives that drive traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; take ownership of personal development and seek feedback and learning opportunities.
Encourage open communication about diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of employees’ contributions.
Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, monitor scheduled employee breaks, and review daily communications and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines and sales information.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplaces, and health and safety.